CREDIT WHERE
CREDIT'S DUE
DO YOUR CREDIT COLLECTORS NEED BETTER SKILLS ?
Innovative in-house training solutions will improve your departmental results and company profitability.
Market volatility and world-wide economic uncertainty are creating business anxiety and rising trajectories of debt and client defaults.
In this climate, your credit collections activities must be world class.
We have extensive experience in training best practice, giving credit collectors confidence to negotiate effectively with defaulters, gaining genuine commitment to pay.
We offer development opportunities for front-line collectors, team leaders, and credit collection managers, in all different industries - banking, insurance, energy, telecoms, government.
Working with organisations that are succeeding in this era of
significantly difficult economic conditions, we can offer objective insights into how your organisation can be improved to overcome similar problems.
Our public and in-house programmes and Masterclasses have been well received in many parts of the world: South East Asia, the Middle East, and in both Eastern and Western Europe.
UK based, our programmes contribute to the Institute of Credit Management Pathway. We cover all aspects from Needs Analysis to evaluation, tailoring our programmes to suit your organisation.
UK based, world remit
Some of our clients ...
WORLD REMIT
FROM THE UK TO UKRAINE, FROM BRIGHTON TO BANGKOK
UK BASED
Our IN HOUSE programmes run on YOUR premises, or at a location convenient for your staff, minimising the cost of staff travel and down-time.
Convenient and cost-effective programmes, for up to TEN delegates, mean that your staff get individual attention; and come away with the same message, relevant for your organisational needs.
Advanced Collections
2 day programme
WHO SHOULD ATTEND?
Front-line collectors, dealing with debtors either on the phone or face-to-face
By the end of the programme, the delegates will be able to:
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recognise different types of debtor and deal with them effectively
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use effective collecting techniques
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use advanced communication skills to influence outcomes
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meet and successfully overcome debtors' objections
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use persuasive business language to maximise results
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recognise the importance of a structured telephone call and use a structure map
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hone their winning attributes as a professional collector
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employ negotiating skills
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deal with the most difficult debt scenarios
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construct an action plan for continuous development
Target Driven Workplace
2 day programme
WHO SHOULD ATTEND?
Team leaders and supervisors, with responsibility for managing and motivating front-line collectors
By the end of the programme, the delegates will be able to:
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identify their preferred management style
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identify the motivators to team success
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recognise different team member types
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set objectives using the SMART acronym
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identify the right incentives for better performance
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set agreed targets effectively
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use assertiveness in the workplace
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implement practices for continuous improvement
Masterclass
2 to 5 days workshop
WHO SHOULD ATTEND?
Senior and middle management with departmental or organisational responsibility for debt collection
By the end of the workshop, the delegates will be able to:
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understand alternative strategies to profitability within the credit function
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appreciate the role of credit as a business enabler
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recognise and incentivise effective cost-savings measures
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analyse the importance of flexing their credit pricing for maximum advantage
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analyse the options between choice, customer and cost to the operation
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understand the need to develop the synergy between customers, sales and collections, for maximum profit
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understand how to implement best practice for the collection of debts
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achieve results by engaging collections staff in best practice in a customer-facing role